Terms of Service

Last updated: April 23, 2026

Agreement to Terms

By accessing and using PREP, operated by Pierce Industries LLC, doing business as PREP, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Use License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the PREP platform for your internal business purposes in accordance with your subscription plan. Under this license you may not:

• Sublicense, resell, or distribute access to the platform
• Attempt to reverse engineer, decompile, or extract source code from the platform
• Use the platform to store or transmit malicious code
• Interfere with or disrupt the integrity or performance of the platform
• Access the platform through automated means (bots, scrapers) except through our published APIs

Subscription Terms

Subscription Plans and Pricing

• PREP offers five subscription tiers: Starter (free), Agent, Team, Office, and Enterprise
• The Starter plan is free with no time limit and no credit card required
• Paid plans (Agent, Team, Office) are billed monthly or annually at the rates displayed on our pricing page
• Team and Office plans include per-seat pricing for additional team members beyond the workspace owner
• Enterprise plans are available with custom pricing through our sales team
• All prices are in US dollars and exclude applicable taxes

Billing and Payment

• Paid subscriptions are billed in advance on a monthly or annual basis through Stripe, our payment processor
• You authorize us to charge your payment method on file for recurring subscription fees
• Annual subscriptions are charged upfront for the full year at a discounted rate
• We may change subscription pricing with 30 days written notice; existing subscriptions continue at the current rate until the next renewal

Upgrades and Downgrades

• You may upgrade your plan at any time; the new rate is prorated for the remainder of your current billing cycle
• You may downgrade your plan at any time; your current plan features remain active until the end of the billing period, then the new tier takes effect
• When downgrading, usage limits for the new tier apply to new records only; existing data is never deleted

Cancellation

• You may cancel your paid subscription at any time with no cancellation fees
• Upon cancellation, your paid features remain active through the end of your current billing period
• After the billing period ends, your account reverts to the free Starter plan with reduced limits
• You retain access to all your existing data on the Starter plan

User Responsibilities

• Provide accurate and complete information
• Maintain the security of your account credentials
• Comply with all applicable laws and regulations
• Not use the service for any unlawful or prohibited purpose
• Respect the intellectual property rights of others

Data and Privacy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the service, to understand our practices. We will not sell, trade, or otherwise transfer your personal information to third parties without your consent.

Data Retention

• Your data remains in your account for as long as your account exists, regardless of subscription tier
• Downgrading or canceling a paid plan does not delete your existing data; usage limits apply only to new record creation
• If you request account deletion, we will delete your personal data and account information within 30 days, except where retention is required by law or for legitimate business purposes (e.g., audit logs, billing records)
• Transaction data and activity logs may be retained in anonymized form for platform improvement purposes
• You may request a copy of your data or account deletion at any time by contacting legal@the-prep.casa

Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access. We may temporarily suspend the service for maintenance, updates, or technical issues. We are not liable for any downtime or service interruptions.

Limitation of Liability

In no event shall Pierce Industries LLC or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the service.

Termination

We may terminate or suspend your account and access to the service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the PREP platform shall be resolved by binding arbitration administered by a mutually agreed neutral arbitrator, rather than in court, except that either party may bring an individual claim in small claims court if it qualifies.

Arbitration shall be conducted in Austin, Texas under the laws of the State of Texas, without regard to its conflict-of-law provisions. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Opt-out: You may opt out of this arbitration agreement by sending written notice to legal@the-prep.casa within 30 days of first accepting these Terms. Your notice must include your name, account email address, and a clear statement that you wish to opt out of the arbitration agreement.

Contact Information

If you have any questions about these Terms of Service, please contact us at:

For privacy questions, email privacy@the-prep.casa.